FAQs
Shipping
How long does shipping take?
All orders ship directly from Korea and arrive in 10–14 business days after fulfillment (excluding weekends).
Do you offer free shipping?
Yes — free standard shipping on all orders over USD 85. Orders under $85 are charged $9.90–$14.90 depending on destination.
Do I need to pay customs duties?
Product prices include customs duties for most countries. However, duties arising from not splitting orders over USD 300 are the buyer's responsibility. Orders shipped to Brazil are delivered under DDU terms — the recipient is responsible for any import duties or taxes.
Returns & Refunds
Can I return my order?
Returns and refunds are accepted only for defective, damaged, or incorrect items sent by us. Requests must be made within 7 days of the delivery date.
What is not eligible for a return?
Change of mind, ordering errors (wrong color or option selected), opened or used products, items with a broken safety seal, and dents or scratches on the outer box that do not affect the product.
How do I request a return?
Email support@keautiful.com within 7 days of receipt with your Order Number and clear photos or videos of the issue.
Do you offer exchanges?
We do not offer direct exchanges. Please note that actual product colors may vary slightly depending on your screen settings and skin tone — slight differences are not considered defects.
Orders
Can I change or cancel my order?
We process orders quickly. Contact us as soon as possible — once an order has shipped, changes are no longer possible.
What if an item is out of stock?
We do not accept back orders. If an item goes out of stock after you order, we will email you to offer a replacement. Orders will be cancelled and refunded if no replacement is requested.
Why did an item disappear from my cart?
Stock is live and adding an item to your cart does not reserve it. If another customer completes checkout first, the item is removed from your cart.
What can delay my order?
Incomplete or incorrect shipping information, or a mismatch between your billing details and your bank's records. Please double-check your address and check your email regularly — undelivered items are held for 7–14 days and may then be discarded, with no refund.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Bancontact, and iDEAL.
Do you charge sales tax?
Any applicable tax is calculated on your merchandise total and shown at checkout before you pay.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant channels. See our Privacy Policy for details.
Account & Support
Do I need an account to order?
No, but an account lets you track orders, view your order history, and manage your email preferences.
How do I write a product review?
Scroll down on any product page and click "Write a review".
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of any email, or contact support@keautiful.com.
How do I contact you?
The fastest way is our live chat — look for the chat button on any page. You can also email support@keautiful.com or text us at 512-890-8367. Please note this number receives text messages only; we do not take phone calls. We reply within 1–2 business days.