Return & Refund Policy

Return & Refund Policy

At Keautiful, we carefully inspect every item before shipping. Please review our return & refund policy below.

Returns & Refunds

• Requests must be made within 7 days of the delivery date.
• We accept returns only for defective, damaged, or incorrect items sent by us. Please contact us with clear photos of the item and packaging.
• We do not offer direct exchanges. If there is an issue, please refer to the eligibility rules above.

Non-Refundable Cases

• Change of mind, or customer ordering error (e.g., wrong color/option).
• Opened or used products, or items with a broken safety seal (hygiene reasons).
• Damage limited to the outer box (dents, scratches) that does not affect the product.
• Delivery failure caused by incorrect address or unreachable recipient. Undelivered items are held at the logistics center for 7–14 days, then may be discarded — no refund applies in this case.
• Products not purchased directly from Keautiful.com, or damage from customer mishandling.

Color Disclaimer
Actual colors may vary slightly depending on your screen settings and skin tone. Slight color differences are not considered defects.

Please Note

• For customs purposes, please split orders exceeding USD 300.
• Check your email regularly — we contact you about shipping issues, product renewals, or failed deliveries.
• Claims for returned items (unknown address, non-receipt, etc.) can only be confirmed within 2 months of delivery.

How to Request
Email support@keautiful.com within 7 days of receipt, including your Order Number and clear photos/videos of the issue.