We have a 14-day return policy. This means you can request a return within 14 days of receiving the item.
Merchandise must be unworn or used, with tags, and in original packaging to be returned. A receipt or proof of purchase is also required. To initiate a return, please email support@keautiful.com
[Damage and Problems]
Please take a good look at the product you ordered and contact us directly via email at support@keautiful.com if there is a defect, damage or misdelivery.
[Exchange]
The fastest way to get the item you want is to return the item you have and purchase a new item separately once the return has been accepted.
We have a 14-day return policy. This means you can request a return within 14 days of receiving the item.
Merchandise must be unworn or used, with tags, and in original packaging to be returned. A receipt or proof of purchase is also required. To initiate a return, please email support@keautiful.com
[Damage and Problems]
Please take a good look at the product you ordered and contact us directly via email at support@keautiful.com if there is a defect, damage or misdelivery.
[When Exceptions / non-returnable]
The outer box is there to protect the contents. Therefore, you cannot return the item simply because the outer box is damaged.
[Exchange]
The fastest way to get the item you want is to return the item you have and purchase a new item separately once the return has been accepted.
[Refund]
After we receive and inspect your return, we will notify you and let you know if a refund has been approved. If approved, your original payment method will be automatically refunded within 10 business days. Remember, it may take a while for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since you authorized your return, please contact us at support@keautiful.com.
