GRAFEN Triple Handsome Lip Balm
- GRAFEN
Why we love it - A 3-layer structure that provides hydration and color as little as or as much as...
$30.27$22.09
Must read before order
[Note for all countries]
For customs purposes, please split your order for purchases exceeding USD 300
[Check your email]
Please check your email regularly. We will send you an email if it is difficult to ship the product or if the product is suddenly renewed.
[Reason for refund]
Refunds due to simple change of mind are not possible. Damage to the outer box or packaging of the product during the delivery process is not reason for a refund.
[Lack of information]
If delivery fails due to reasons such as insufficient address, missing zip code, or insufficient recipient information, you will be contacted by email and items are stored at the logistics center for a certain period of time (7 to 14 days). Please note that if there is no response within the deadline (7 to 14 days), the products in the logistics center may be discarded.
If the delivery is discarded due to the customer's fault, no refund is possible. Please double-check your shipping information before making payment and check your email regularly. If a delivery fails, you will be notified by email of the shipping company number. You must call the delivery company directly to receive the item.
Claims regarding returned items due to unknown address, non-receipt of recipient, etc. can only be confirmed if delivered within 2 months.
[Note for all countries]
For customs purposes, please split your order for purchases exceeding USD 300
[Check your email]
Please check your email regularly. We will send you an email if it is difficult to ship the product or if the product is suddenly renewed.
[Reason for refund]
Refunds due to simple change of mind are not possible. Damage to the outer box or packaging of the product during the delivery process is not reason for a refund.
[Lack of information]
If delivery fails due to reasons such as insufficient address, missing zip code, or insufficient recipient information, you will be contacted by email and items are stored at the logistics center for a certain period of time (7 to 14 days). Please note that if there is no response within the deadline (7 to 14 days), the products in the logistics center may be discarded.
If the delivery is discarded due to the customer's fault, no refund is possible. Please double-check your shipping information before making payment and check your email regularly. If a delivery fails, you will be notified by email of the shipping company number. You must call the delivery company directly to receive the item.
Claims regarding returned items due to unknown address, non-receipt of recipient, etc. can only be confirmed if delivered within 2 months.
Shipping
Shipping takes 10 to 14 working days (except weekends) after fulfillment.
Shipping takes 10 to 14 working days (except weekends) after fulfillment.
Refund & Returns
Return & Refund Policy
At Keautiful, we are dedicated to providing you with the best K-beauty experience. We carefully inspect every item before shipping. Please review our policy below regarding returns and refunds.
1. Return Period
You may request a return or refund within 14 days of the delivery date. Requests made after this period will not be accepted.
2. Eligibility for Returns
Currently, returns and refunds are accepted only for defective, damaged, or incorrect items sent by us.
1If you received a damaged or defective product, please contact us immediately with photos of the item and the packaging.
- If you received an item different from what you ordered, please keep the product unopened and contact us.
3. Non-Returnable Items
Please note that we cannot accept returns or process refunds in the following situations:
- Change of Mind: You simply changed your mind about the purchase.
- Customer Error: The wrong item was ordered by mistake (e.g., wrong color or option selected by the customer).
- Opened/Used Products: The item has been opened, used, or the safety seal has been broken (due to hygiene reasons).
- Damage to Outer Packaging: The outer box is there to protect the contents. Therefore, returns will not be accepted simply because the outer box is damaged, dented, or scratched.
- Delivery & Collection Issues: The package was returned or lost due to an incorrect address provided by the customer. The package was returned or disposed of because the recipient was unreachable for pickup coordination or failed to collect the item from the local carrier/pickup center.
- External Factors: Products not purchased directly from Keautiful.com.
- Intentional Damage: The product was damaged due to customer mishandling.
4. Exchanges & Color Disclaimer
- No Exchange Service: We do not offer direct exchanges (e.g., swapping for a different color or option). If you wish to change an item, please refer to our non-eligibility rules above.
- Color Variance: Please be aware that actual product colors may vary slightly depending on your device's screen settings and individual skin tones. Slight color differences are not considered defects.
5. How to Request a Return
To initiate a return for a defective or wrong item, please contact our Customer Service team at support@keautiful.com within 14 days of receipt. Please include your Order Number and clear photos/videos of the issue.
Return & Refund Policy
At Keautiful, we are dedicated to providing you with the best K-beauty experience. We carefully inspect every item before shipping. Please review our policy below regarding returns and refunds.
1. Return Period
You may request a return or refund within 14 days of the delivery date. Requests made after this period will not be accepted.
2. Eligibility for Returns
Currently, returns and refunds are accepted only for defective, damaged, or incorrect items sent by us.
1If you received a damaged or defective product, please contact us immediately with photos of the item and the packaging.
- If you received an item different from what you ordered, please keep the product unopened and contact us.
3. Non-Returnable Items
Please note that we cannot accept returns or process refunds in the following situations:
- Change of Mind: You simply changed your mind about the purchase.
- Customer Error: The wrong item was ordered by mistake (e.g., wrong color or option selected by the customer).
- Opened/Used Products: The item has been opened, used, or the safety seal has been broken (due to hygiene reasons).
- Damage to Outer Packaging: The outer box is there to protect the contents. Therefore, returns will not be accepted simply because the outer box is damaged, dented, or scratched.
- Delivery & Collection Issues: The package was returned or lost due to an incorrect address provided by the customer. The package was returned or disposed of because the recipient was unreachable for pickup coordination or failed to collect the item from the local carrier/pickup center.
- External Factors: Products not purchased directly from Keautiful.com.
- Intentional Damage: The product was damaged due to customer mishandling.
4. Exchanges & Color Disclaimer
- No Exchange Service: We do not offer direct exchanges (e.g., swapping for a different color or option). If you wish to change an item, please refer to our non-eligibility rules above.
- Color Variance: Please be aware that actual product colors may vary slightly depending on your device's screen settings and individual skin tones. Slight color differences are not considered defects.
5. How to Request a Return
To initiate a return for a defective or wrong item, please contact our Customer Service team at support@keautiful.com within 14 days of receipt. Please include your Order Number and clear photos/videos of the issue.
Customs
Important Notice for Customers(Except BR)
All items in our shopping mall are priced including custom duties. However, customs duties arising from not splitting orders over $300 are borne by the buyer.
Important Notice for BR Customers
Please be informed that all orders shipped to Brazil are delivered under DDU (Delivery Duty Unpaid) terms. This means that the recipient is responsible for any import duties, taxes, or other charges that may apply upon arrival in Brazil. Please note that before order.
Important Notice for Customers(Except BR)
All items in our shopping mall are priced including custom duties. However, customs duties arising from not splitting orders over $300 are borne by the buyer.
Important Notice for BR Customers
Please be informed that all orders shipped to Brazil are delivered under DDU (Delivery Duty Unpaid) terms. This means that the recipient is responsible for any import duties, taxes, or other charges that may apply upon arrival in Brazil. Please note that before order.
