L'Occitane Shea Verbena Extra-Gentle Body Soap 100g
- L'Occitane
[PRODUCT UPDATE] L'Occitane’s Iconic Shea Verbena Soap Just Got Better. The newly upgraded version of our best-selling soap. L'Occitane has...
$17.68$12.99
Must read before order
Note for All Countries
For customs purposes, please split orders exceeding USD 300.
Check Your Email
Please check your email regularly — we contact you about shipping difficulties, product renewals, or failed deliveries.
Refund Conditions
Refunds are not possible for a simple change of mind, or for damage to the outer box or packaging that occurs during delivery.
Delivery Failure
If delivery fails due to an incomplete address, missing zip code, or insufficient recipient details, undelivered items are held at the logistics center for 7–14 days and may be discarded afterward.
- Items discarded due to the customer's fault are not refundable. Please double-check your shipping information before payment.
- If a delivery fails, you will receive the tracking number by email and must contact the delivery company directly to receive your item.
- Claims for returned items (unknown address, non-receipt, etc.) can only be confirmed within 2 months of delivery.
Note for All Countries
For customs purposes, please split orders exceeding USD 300.
Check Your Email
Please check your email regularly — we contact you about shipping difficulties, product renewals, or failed deliveries.
Refund Conditions
Refunds are not possible for a simple change of mind, or for damage to the outer box or packaging that occurs during delivery.
Delivery Failure
If delivery fails due to an incomplete address, missing zip code, or insufficient recipient details, undelivered items are held at the logistics center for 7–14 days and may be discarded afterward.
- Items discarded due to the customer's fault are not refundable. Please double-check your shipping information before payment.
- If a delivery fails, you will receive the tracking number by email and must contact the delivery company directly to receive your item.
- Claims for returned items (unknown address, non-receipt, etc.) can only be confirmed within 2 months of delivery.
Shipping
Shipping takes 10 to 14 working days (excluding weekends) after fulfillment.
Shipping takes 10 to 14 working days (excluding weekends) after fulfillment.
Refund & Returns
At Keautiful, we carefully inspect every item before shipping. Please review our return & refund policy below.
1. Return Period
Requests must be made within 7 days of the delivery date. Requests after this period will not be accepted.
2. Eligibility for Returns
We accept returns only for defective, damaged, or incorrect items sent by us. Please contact us with clear photos of the item and packaging, and keep any incorrectly received item unopened.
3. Non-Returnable Items
- Change of Mind / Customer Error: Wrong item ordered by mistake (e.g., wrong color or option).
- Opened/Used Products: Items opened, used, or with a broken safety seal (hygiene reasons).
- Outer Packaging Damage: Dents or scratches on the outer box that do not affect the product.
- Delivery Issues: Failed delivery due to incorrect address or unreachable recipient.
- Other: Products not purchased directly from Keautiful.com, or damage from customer mishandling.
4. Exchanges & Color Disclaimer
We do not offer direct exchanges. Also note that actual product colors may vary slightly depending on your screen settings and skin tone — slight differences are not considered defects.
5. How to Request a Return
Email support@keautiful.com within 7 days of receipt, including your Order Number and clear photos/videos of the issue.
At Keautiful, we carefully inspect every item before shipping. Please review our return & refund policy below.
1. Return Period
Requests must be made within 7 days of the delivery date. Requests after this period will not be accepted.
2. Eligibility for Returns
We accept returns only for defective, damaged, or incorrect items sent by us. Please contact us with clear photos of the item and packaging, and keep any incorrectly received item unopened.
3. Non-Returnable Items
- Change of Mind / Customer Error: Wrong item ordered by mistake (e.g., wrong color or option).
- Opened/Used Products: Items opened, used, or with a broken safety seal (hygiene reasons).
- Outer Packaging Damage: Dents or scratches on the outer box that do not affect the product.
- Delivery Issues: Failed delivery due to incorrect address or unreachable recipient.
- Other: Products not purchased directly from Keautiful.com, or damage from customer mishandling.
4. Exchanges & Color Disclaimer
We do not offer direct exchanges. Also note that actual product colors may vary slightly depending on your screen settings and skin tone — slight differences are not considered defects.
5. How to Request a Return
Email support@keautiful.com within 7 days of receipt, including your Order Number and clear photos/videos of the issue.
Customs
Important Notice (All Countries Except Brazil)
All prices include customs duties. However, duties arising from not splitting orders over USD 300 are borne by the buyer.
Important Notice for Brazil Customers
Orders shipped to Brazil are delivered under DDU (Delivery Duty Unpaid) terms. The recipient is responsible for any import duties, taxes, or other charges upon arrival. Please review this before placing your order.
Important Notice (All Countries Except Brazil)
All prices include customs duties. However, duties arising from not splitting orders over USD 300 are borne by the buyer.
Important Notice for Brazil Customers
Orders shipped to Brazil are delivered under DDU (Delivery Duty Unpaid) terms. The recipient is responsible for any import duties, taxes, or other charges upon arrival. Please review this before placing your order.
